Industry: Product, Service, & Maintenance
Company Size: Mid-sized organization with a nationwide service network.
Supernova Gensets provides industrial power solutions, including product sales, service, and maintenance. The company needed an efficient system to optimize sales operations and service management, ensuring seamless coordination between ASM users, service engineers, and sales teams.
Supernova faced operational inefficiencies in both sales and service management:
Creatique Technologies used the People, Process, Systems framework to streamline operations:
Creatique Technologies took the following steps to optimize Supernova Engineers Ltd. Operations:
Sales Cloud Enhancements & Product Configuration
- Implemented custom Product Configurator to simplify product selection and customization within Opportunities.
- Automated validation of product selection based on predefined groups, improving accuracy and efficiency.
- Enabled structured data capture for sales teams, reducing manual errors and turnaround times.
- Integrated quotation automation, reducing delays in order processing and improving the customer experience.
- Automated Approval Processes for Sales Order for the management team for the final review of the order before it goes into production
- Automated generation of Delivery Order post the Sales Order Approvals.
- Automated sharing of priced Sales Order for the customer & unpriced Sales Order for internal teams depending on personas.
Service Cloud & Field Service Lightning (FSL) Implementation
- Asset Management –
- Provided a centralized complaint registration system, allowing customers to easily log service requests.
- Automated service request routing based on asset zones and work type categories for optimized technician assignments.
- Enabled real-time mobile access for field engineers, allowing them to accept appointments, log travel time, and update service status.
- Created structured workflows for Pre-Commissioning, Commissioning, and Courtesy Visits, ensuring smooth execution.
- Secure role-based access to sensitive service records and compliance with organizational policies.
- Automated Customer Feedback Collection – Developed a post-service feedback mechanism that automatically sends a customer feedback form upon service completion.
- Warranty Claim and Proforma Invoice Generation, implemented an automated warranty claim management system and enabled the auto-generation of proforma invoices for service visits, improving billing accuracy and reducing manual intervention.
Advanced Reporting & Analytics
- Developed real-time dashboards to track service request progress, sales pipeline, and field service productivity.
- Provided data-driven insights for forecasting, resource planning, and decision-making.
- Track Asset Status with Reports – Easily monitor warranties, out-of-warranty assets, and out-of-fold Machines.
- Complaint Tracking – Get insights on open and closed complaints daily, weekly, and monthly.
- Engineer Utilization Report – Track progress and workload efficiently.
- Sales VS Target – Depending upon the quantity booked for a sales person, showcased the achieved sales against target.
why Creatique Technologies?
Creatique Technologies specializes in
Salesforce solutions for sales and service organizations, ensuring seamless process automation. Our expertise in
Sales Cloud, Service Cloud, and Field Service Lightning enables companies like Supernova to achieve:
Operational Excellence – Optimized workflows for sales and service teams.
Scalability – Flexible, configurable solutions that grow with the business.
Data-Driven Decision Making – Real-time analytics for improved forecasting and planning.