Industry: BioTech
Company Size: Mid-sized organization with a growing team.
Key Challenges: OmniBrx faced inefficiencies in sales process management, product demo scheduling, and order tracking. Manual lead tracking, sales quotations, and invoicing slowed operations, increasing errors and impacting customer experience.
Creatique Technologies applied the People, Process, Systems framework to streamline OmniBRx Biotechnologies Pvt. Ltd. sales process:
1. Salesforce Sales Cloud Implementation:
- Automated lead management, enabling better tracking and prioritization.
- Provided real-time sales pipeline visibility for improved forecasting.
- Centralized customer data to enhance collaboration and communication.
2. Product Demo Scheduling Enhancement:
- Created a custom Salesforce object for demo scheduling, capturing key data like demo stages, dates, and times.
- Enabled efficient resource allocation and timely follow-ups.
3. Quotation & Invoicing Optimization:
- Automated quotation generation using pre-designed templates, reducing errors and response time.
- Integrated invoicing with existing accounting systems to minimize data redundancy and streamline financial tracking.
4. Advanced Reporting & Analytics:
- Developed dashboards for tracking sales performance, order fulfillment, and customer satisfaction.
- Enabled data-driven decision-making for identifying trends and improving sales strategies.
why Creatique Technologies?