In the world of tech giants, Salesforce has once again made headlines and this time, it’s all about bold bets, futuristic AI, and global ambition. The CRM powerhouse is not just riding the AI wave, it's trying to steer it. With its latest announcement of Agentforce...
Salesforce is a powerful CRM platform, but without proper optimization, it can lead to inefficiencies, low user adoption, and missed business opportunities. Many organizations implement Salesforce without fully leveraging its capabilities, which results in underperformance. This article outlines key strategies to optimize Salesforce and enhance its...
Customer service has changed a lot over the years. What used to be long phone calls and endless wait times has now moved toward fast, personalized, and 24/7 support. And at the heart of this change is AI. One of the most exciting new tools...
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